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Diving Duds
Lycra
suits, wet suits, and accessories
for SCUBA diving and other water sports. |
SHIPPING AND RETURNS POLICY
We would like to make ordering as convenient as possible for our
customers. We accept Visa, MasterCard and American Express. Our site
utilizes a secure on-line ordering system. Diving Duds is a division
of Specialty Enterprises and the charge on your credit card statement
will appear as Specialty Enterprises. Customer information is not
shared or sold. We also accept personal checks and money orders via US
Mail.
Your order will be shipped within 24 hours of your credit card being
charged. Most orders are shipped Priority Mail within 48 hours of
receipt of order (excluding weekends and holidays). If item ordered is
not currently in stock, it should be available for shipment within 10
days. We will notify you if an out of stock item cannot ship within 10
days.
We hope you will be completely satisfied with any product purchased
from our Diving Duds store, but if you wish to return an item to us
for refund or exchange, we
try to make it as quick and convenient as possible.
IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, SIMPLY
RETURN IT TO US WITHIN 30 DAYS OF DELIVERY IN ITS ORIGINAL, UNUSED
CONDITION FOR A REFUND OF THE PRODUCT PRICE. A 15% RESTOCKING FEE
MAY BE APPLIED.
Notes: We cannot be responsible for any sizing recommendations.
$15 HANDLING CHARGE WILL BE APPLIED TO ALL RETURNS THAT DO NOT HAVE
A RETURN AUTHORIZATION NUMBER.
Return Procedure:
-
You will submit a return request by using our
Online Returns Form.
- After Our Sales Department receives your return request, a RMA (Return Material Authorization) number will be
emailed to you based on your order information.
- Our Sales Dept will email you the return address
and other instructions.
- Once we receive your return in mint condition, we will process the
refund amount of your return items LESS THE SHIPPING CHARGE. Refund Amount = Total Order (Item) amount
(less shipping cost). A 15% restocking fee may be applied.
- Refunds will be
credited back to your credit card.
- In case you want to exchange your items, please enter Exchange in
the Return Reason on the form and the item you want as the exchange.
- Exchanges will be charged actual shipping cost to get the new item
back to you. NO HANDLING FEES WILL BE CHARGED if return procedures are
followed.
Packaging for a Return:
Pack the items along with the packing slip (receipt) securely in a
box.
Please affix a Return Label with the RMA # to the
outside of the return package. All returned products will be
100% complete, in mint condition.
Diving Duds will not be responsible for shipping loss from your
side. Please make sure goods are securely packaged to avoid damage in
transit.
Return Address: Diving Duds P.O. Box 85306, Tucson, AZ 85754-5305
United States Tel: (520) 204-1197
We cannot accept the returns or will impose additional charges (US $15
per item or US $35 minimum per order) of certain items, including:
- Any
return missing a Return Label.
- Any item has scratches, tears, missing
components, wear and/or other damage.
- Any
item is used and containing the strange smell or substance not
originating from the product’s material and package.
Here's a Return Label Sample:
Diving Duds
Returns Department- RMA# 12345
P. O. Box 85305
Tucson, AZ 85754-5305
*We do not accept any return without Return Label
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